When a service user wants to provide feedback or make a complaint, staff from All Disability Plan
Management will acknowledge the feedback or complaint, ensuring the person’s views are respected. As the feedback or complaint is being dealt with, the service user will be kept informed and given the opportunity to be involved in the resolution process.
All Disability Plan Management acknowledges that this process can identify areas which lead to
improved service performance, delivering more positive outcomes for individuals with disabilities
and their families. An efficient Feedback and Complaints procedure includes reflection and
evaluation of practices and relationships to identify areas requiring a change at an individual or
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| ABN: 32 466 147 010 - NDIS Registration Number 4050008632