Authenticity - We are real and genuine in our communication with our members, their representatives, and their support providers.
Integrity - We do the right thing and ensure we provide the highest level of expert advice to support all stakeholders to make good decisions.
Supportive - We are here for each other, for our members and for the broader community. We understand the importance of paying your providers quickly.
Responsiveness - We are committed to getting back to people as a priority and will always provide uninterrupted service.
Relationships - We maintain a personal approach by providing every one of our members with direct access to their own personal plan manager. We are not a call centre.