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All NDIS participants are entitled to have Plan Management included in their Plan, you just need to ask for it.

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There is no cost for plan management to participants. It is additional funding in your plan. The NDIA pays Plan managers for their services.

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You can complete our online form and we will send you a service agreement or contact us via email [email protected] or call us on 1300399913 to talk to one of our friendly team. 
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Yes. You will be allocated your own plan manager who you can contact directly . They will support you through your NDIS journey by carefully tracking your funding and ensuring your providers are paid. 
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No. When you decide to Self manage it means you have to do everything yourself including managing your budget and tracking your funding categories. People often assume that being plan managed means we select your providers however this is not the case, you have all the choice and control as you do this yourself or with the support of a coordinator of supports (COS), if you have funding for that in your plan.
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Your providers will be paid between 3—5 business days and often earlier than this. 
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Your providers can send their invoices directly to our accounts inbox - [email protected]. You will then be notified that we have received a new invoice and can approve it if you want to. We will then claim it from the NDIA and once we receive payment we pay your providers the next business day.
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Send your receipt for your claim to the accounts inbox — [email protected] with reimbursement in the subject line. We will make the claim to the NDIA and once we receive payment we will pay you the next business day.
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No. You have the choice to approve them, reject them or place them on hold or you can leave it all to us, the choice is yours. 
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Some things may be clearly defined in your plan that you have discussed with the planner and others will be more flexible. What you need to remember is that any service or item that you purchase needs to meet the reasonable and necessary criteria set out in the NDIS. Purchases need to be required due to your disability and not everyday items such as food, normal clothing or regular household items. 
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Depending on the circumstances you may need to pay for services provided out of pocket. Alternatively your plan managers can contact the NDIA and submit a special claim however there is no guarantee this will be successful, that is why it is so important to not run out of funding. Either way you need to apply for a plan review as quickly as possible. 
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Sometimes things don’t go according to plan or circumstances can change and you require an early plan review. In this case you would need to contact your Local Area Coordinator (LAC) , your Early Childhood Early Intervention coordinator (ECEI) or your Coordinator or Support (Cos ) to arrange this.
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Support coordinators help you to understand the different categories of funding you have received and help you to implement your funding to assist you to achieve the goals set out in your plan. They will assist you to connect with community, government and mainstream services. They will support you to connect with providers, negotiate rates and ensure service agreements are in place. They can also assist you to plan ahead and prepare effectively for plan reviews. If you would like the extra support a COS could provide you with you need to request it at your planning meeting. 
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Service agreements are not mandatory with your providers however they are highly recommended as they outline exactly what services you have agreed to and at what rates. This allows you and your plan manager to allocate your funding much more accurately to ensure you get the most from your plan. A service agreement is required with your plan manager. 
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If you are Plan Managed or Self managed your providers do not need to be registered. If you are Agency managed you are limited to using Registered providers only. Having the flexibility to use registered or non registered providers gives you a much broader choice. 
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You will have a service agreement with your existing plan manager and you will need to follow the process outlined in the agreement to end your association. The general notice period to terminate plan management agreements is 14 days. We will happily work with you or your representatives to support you in the transition. 
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When you start with All Disability Plan Management your personal Plan Manager will contact you and send you your userid and password, you can then log in and see your funding 24/7.
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Yes, if you would like them to . We will only provide access with the participant or their representatives
consent. 
Call 1300 399 913