Frequently Asked Questions

How do I get Plan Management in my plan?

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All NDIS participants are entitled to have Plan Management included in their Plan, you just need to ask for it.

How much does Plan Management cost?

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There is no cost for plan management to participants. It is additional funding in your plan. The NDIA pays Plan managers for their services.

How do I sign up to All Disability Plan management?

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You can complete our online form and we will send you a service agreement or contact us via email [email protected] or call us on 1300399913 to talk to one of our friendly team.

Will I have my own plan manager?

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Yes. You will be allocated your own plan manager who you can contact directly . They will support you through your NDIS journey by carefully tracking your funding and ensuring your providers are paid.

If I choose to Self Manage can I still use plan management to pay my bills?

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No. When you decide to Self manage it means you have to do everything yourself including managing your budget and tracking your funding categories. People often assume that being plan managed means we select your providers however this is not the case, you have all the choice and control as you do this yourself or with the support of a coordinator of supports (COS), if you have funding for that in your plan.

How quickly will my providers be paid?

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Here’s how it works:

1. We submit claims to the NDIS for payment, usually within three days if:

The claim is authorised,
Funds are available in the plan, and
The service falls under a plan-managed area.

2. The NDIS reviews the claim, usually within three days.

3. When the NDIS approves the claim, and we receive the funds, we aim to pay the provider the following business day.

How do my providers invoices get paid?

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Your providers can send their invoices directly to our accounts inbox - [email protected]. You will then be notified that we have received a new invoice and can approve it if you want to. We will then claim it from the NDIA and once we receive payment we pay your providers the next business day.

How do I claim a reimbursement?

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Send your receipt for your claim to the accounts inbox — [email protected] with reimbursement in the subject line. We will make the claim to the NDIA and once we receive payment we will pay you the next business day.

Do I need to approve my own invoices?

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No. You have the choice to approve them, reject them or place them on hold or you can leave it all to us, the choice is yours.

How do I know what I can claim?

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Some things may be clearly defined in your plan that you have discussed with the planner and others will be more flexible. What you need to remember is that any service or item that you purchase needs to meet the reasonable and necessary criteria set out in the NDIS. Purchases need to be required due to your disability and not everyday items such as food, normal clothing or regular household items.

What does reasonable and necessary mean?

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All purchases and supports claimed through the NDIA must be deemed reasonable and necessary based on the following:

• Must be related to your disability.

• Must not include day-to-day living costs not related to your disability support needs. (ie. Expenses

such as groceries cannot be claimed).

• Should represent value for money.

• Should be expected to be effective and work for the participant.

• Should not be provided by other government agencies such as health and education.

What happens if I run out of funding?

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Depending on the circumstances you may need to pay for services provided out of pocket. Alternatively your plan managers can contact the NDIA and submit a special claim however there is no guarantee this will be successful, that is why it is so important to not run out of funding. Either way you need to apply for a plan review as quickly as possible.

Who do I contact if I would like a plan review?

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Sometimes things don’t go according to plan or circumstances can change and you require an early plan review. In this case you would need to contact your Local Area Coordinator (LAC) , your Early Childhood Early Intervention coordinator (ECEI) or your Coordinator or Support (Cos ) to arrange this.

What does a coordinator of support do?

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Support coordinators help you to understand the different categories of funding you have received and help you to implement your funding to assist you to achieve the goals set out in your plan. They will assist you to connect with community, government and mainstream services. They will support you to connect with providers, negotiate rates and ensure service agreements are in place. They can also assist you to plan ahead and prepare effectively for plan reviews. If you would like the extra support a COS could provide you with you need to request it at your planning meeting.

Do I have to have service agreements with providers?

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Service agreements are not mandatory with your providers however they are highly recommended as they outline exactly what services you have agreed to and at what rates. This allows you and your plan manager to allocate your funding much more accurately to ensure you get the most from your plan. A service agreement is required with your plan manager.

Do my providers have to be registered?

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If you are Plan Managed or Self managed your providers do not need to be registered. If you are Agency managed you are limited to using Registered providers only. Having the flexibility to use registered or non registered providers gives you a much broader choice.

How do I change from my current Plan manager to All Disability Plan Management?

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You will have a service agreement with your existing plan manager and you will need to follow the process outlined in the agreement to end your association. The general notice period to terminate plan management agreements is 14 days. We will happily work with you or your representatives to support you in the transition.

How do I get access to the online dashboard?

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When you start with All Disability Plan Management your personal Plan Manager will contact you and send you your userid and password, you can then log in and see your funding 24/7.